Cancellation Policy 

At Berryglow, operated by Lumenza Software Private Limited, we strive to offer a seamless and enjoyable shopping experience. However, we understand that there may be occasions when you need to cancel an order. This policy outlines the conditions, timelines, and procedures for order cancellations to ensure clarity and convenience.

In this document, the terms “we,” “us,” and “our” refer to Lumenza Software Private Limited, while “you,” “your,” and “users” refer to our valued customers. By placing an order on our website, you agree to the cancellation terms detailed below. We encourage you to read this policy carefully before submitting a cancellation request.

When Can You Cancel Your Order?

We make every effort to accommodate cancellation requests when feasible. An order is typically eligible for cancellation if it has not yet been processed or dispatched from our facility. You may cancel your order within 24 hours of placing it or before it has been shipped, whichever occurs first. Cancellation requests during the processing stage will be considered based on timing and order status.

To verify if your order qualifies for cancellation, you can log in to your account dashboard or reach out to our customer support team via email. If your order has already been shipped, cancellation will no longer be possible. In such instances, our team will guide you through available alternatives such as return or exchange, where applicable.

Cancellation Timeframe

Cancellations can only be made while the order is still in the processing stage. Once the order status is marked as "shipped," we are unable to accommodate any cancellation requests.

Orders Already Shipped

Once an order has been dispatched, it is no longer eligible for cancellation. However, you may request a return after receiving the product, as per our Return & Refund Policy.

Order Modifications

Currently, we do not allow changes to items or shipping addresses once an order has been placed. If you need to update any details, you may cancel the order—if eligible—and place a new one with the correct information.

How to Request a Cancellation

To request a cancellation, please contact our customer support team at lumenzasoftwareprivateltd@gmail.com. We appreciate your understanding and patience. If you have any questions or require further assistance, feel free to reach out. We’re always here to help.