Return and Refund Policy
At Berryglow, operated by Lumenza Software Private Limited, we are committed to providing a seamless and enjoyable shopping experience. While we strive to deliver high-quality fashion products, we understand that there may be instances where a return becomes necessary. This policy outlines the conditions for return eligibility, the step-by-step process, and the timelines for requesting returns and receiving refunds.
Return Eligibility Guidelines
To ensure a hassle-free return experience, please review the following conditions:
- The item must be in its original, unused state, showing no signs of wear, washing, or alterations.
- All original tags, labels, and packaging must remain intact and be included with the return.
- Products should be returned in the same clean and undamaged condition as received.
- Return requests must be submitted within 48 hours of delivery.
- To begin the return process, contact our customer support team within the specified timeframe.
- Returns that do not meet these criteria or fall outside the allowed window may not be accepted.
How to Initiate a Return
1. Contact Customer Support
Get in touch with our support team at lumenzasoftwareprivateltd@gmail.com, providing your order details along with a brief explanation of the reason for your return.
2. Submit Supporting Evidence
If applicable, include clear photographs of the item to showcase any defects, damages, or issues related to your order.
3. Follow the Return Instructions
Once your request has been reviewed and approved, we will share the return shipping address and any required steps to complete the return process.
Please note that we reserve the right to reject any return that does not meet the conditions outlined in our Return & Refund Policy.
Refund Process and Timeline
Once we receive your returned item, our team will conduct a thorough inspection to verify that it meets the conditions outlined in our return policy. You will be notified of the result, indicating whether your refund request has been approved or declined. If approved, the refund will be processed to your original payment method within 5 to 7 business days. A confirmation email will be sent once the refund has been successfully completed.
Partial Refunds
In certain cases, a partial refund may be issued if the returned item shows minor damage or is missing specific components, and therefore does not fully satisfy our return criteria.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery to initiate a return. To assist us in resolving the issue promptly, kindly email us with clear photographs or a short video highlighting the problem.
Need Assistance?
If you need help with a return or refund, our customer support team is here for you. Reach out to us at lumenzasoftwareprivateltd@gmail.com, and we’ll be glad to assist.
Thank you for choosing Berryglow. We truly value your trust and are dedicated to ensuring your experience is smooth, secure, and satisfying.